Refund Policy

Last updated: September 24, 2026

This guide records the customer-service practices for this Hydro Flask storefront.

Eligible new products

Eligible defective and non-defective new merchandise may be returned, and exchange requests are accepted. Ask within 30 calendar days after delivery. A non-defective product must still be new, unused and in its original condition.

Start with a review

Email nuzutoxec33@gmail.com before sending a parcel. Include the order number, checkout email, reason, requested solution and helpful photos or video for a defect, error or damage. Keep the product, parts and packaging while the request is assessed.

Approved return by mail

Wait for approval and the precise return directions before mailing. Use the free prepaid return label enclosed in the original package; contact the store if it is missing. No restocking fee applies. Exchanges depend on available stock.

Returning funds

An approved refund is processed and initiated to the original payment method within 10 days. Any later posting period is controlled by the bank, card issuer or payment provider.

Nothing in this policy removes consumer rights that applicable law does not permit the store to exclude.